Orders have only been accepted when the goods are dispatched. We will despatch your order as soon as possible and you should normally receive this within 5 working days. If there are any issues with temporary out of stocks we will contact you by telephone or email to ask how you would like to proceed.
Delivery is free for all orders over £20 within mainland UK and to selected overseas destinations. Delivery charges apply elsewhere and it is the responsibility of the customer to ensure appropriate delivery options have been selected. We reserve the right to cancel any orders which do not cover correct postage whether determined by our webshop or by direct communication. A majority of our orders are despatched by courier and require a signature on delivery. Please ensure you give an address where someone will be available to accept delivery or, alternatively, provide details on where the parcel can be left securely without signature. If delivery details prove to be incorrect, and are changed once the order has been despatched, or the delivery is returned to us undelivered and has to be sent out again, we reserve the right to charge for the additional delivery costs incurred. If your delivery country is not listed, please e-mail [email protected] for assistance.
If your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security:
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.
In the unlikely event that you are not happy with one of our products then please contact us within 30 days with evidence of the problem and we will investigate further and respond within 5 working days.
If you need to reach us, please email us at [email protected] Alternatively, you can call on 0345 258 2782 (International +44345 258 2782), local 0191 548 0050, or write to us at Tropical Wholefoods, Unit 5d Southwick Industrial Estate, North Hylton Road, Sunderland, SR5 3TX.
If you are not satisfied with your product please contact us at [email protected] or telephone 0345 258 2782.
The terms Fullwell Mill Ltd and Tropical Wholefoods are interchangeable within the context of this document. Any reference to one includes reference to the other.
Use of Materials:
Where we have indicated that you may download materials from this site, you may only download and use them as indicated, or to raise awareness about Fullwell Mill Ltd and Fairtrade. You may not download or use any element of this site for personal gain or commercial purposes. You may not copy, transmit, store or disseminate any element of this site, unless we have clearly indicated or given written permission. You may not alter, modify, adapt, reverse engineer, disassemble or create derivative works of any software contained on this site.
Registration and Passwords:
If you register with us and are asked to provide a password, we agree:
• to keep your password secure and confidential and not allow anyone else to use your email address or password to access this site
• not to do anything which would assist anyone who is not a registered user to gain access to any registration area of this site
• not to create additional registration accounts for the purpose of abusing the functionality of the site, or other users, or to seek to pass yourself off as another user.
If you submit any material (including your photographs, video clips or stories) to us, you agree to grant Fullwell Mill Ltd a perpetual, royalty-free, worldwide, non-exclusive licence to use your contribution in all media. This includes the right to copy, edit, publish, grant sub-licences and exercise all other copyright and publicity rights over the material. If you do not want to grant these rights, please do not submit your contribution to us. You warrant that the materials you submit are original and that you have the right to grant the above licence. You waive all moral rights in the materials for the purposes above.
Responsibility for Use:
To the extent permitted at law, Fullwell Mill Ltd does not accept responsibility or liability for any loss or damage that may occur in connection with this site, including any interruption or delays. Fullwell Mill Ltd does not make any representations and does give any warranties concerning this site, and in particular does not warrant that its contents are virus free. To the extent permitted at law, we do not accept any responsibility or liability for any infection by virus or other contamination resulting from your use of this site. All software provided by third parties (such as Acrobat Reader and RealPlayer) is the sole responsibility of that third party. Fullwell Mill Ltd is not responsible for the content of any third party sites linked to or from this site.
You may only use this site for lawful purposes and you may not inhibit the use and enjoyment of this site by any third party. You agree to abide by all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from your use of this site. You may not submit, publish, post, distribute or transmit any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information.
Actions for Unauthorised Use:
Statement of Intent:
When you supply any personal information to Fullwell Mill Ltd, Fullwell Mill Ltd has legal obligations in accordance with the Data Protection Act 1998 towards you in the way that we deal with that information. Personal information is any information which enables us to identify you in some way, such as your name and email address.
How the Information is Used:
Fullwell Mill Ltd may ask you to submit information about yourself, such as your name and email address, postal address, telephone number etc, so that we can provide you with services such as [ ]. We will only use your personal information to the extent it is necessary to do so, such as to provide services you have requested, or for other purposes you have consented to. We will not supply your personal data to any third party without your consent, unless we are obliged by law to do so.
We may also collect and record information about how our site is used and, in turn, to make sure that the site reflects your need. To do this we may send cookies to your PC. A cookie is a small file that contains information which allows us to recognise that you have used the site before and identify you. Please be aware that if you remove our cookies you may not be able to use the site more effectively.
We do not share our information or sell the details to any third party. We would only pass your information on to a third party if, for example, you were purchasing products directly from us, when we would pass information to our fulfilment partner in order to fulfil that order.
Child Protection Concerns:
If you are under 18, please get your parent or guardian's permission before you provide us with personal information. If you are under 18 and do not have this consent, please do not provide us with personal information. Again, we would use any such data in accordance with the Data Protection Act 1998.
Fullwell Mill are very grateful to Advocates for International Development (A4ID) for helping us by sourcing invaluable free legal advice and assistance. A4ID is the charity that empowers lawyers to use their skills to reduce world poverty by bringing together lawyers who want to act pro bono with community and development organisations who have legal needs. You can find out more about the work of A4ID, including accessing education materials on law and development and legal resources for development professionals, by visiting their website.